A guide to help in the hallways

Helping our patients and visitors find their way is one of the easiest ways to ensure that their UI healthcare experience is great.

As we continue to move to a new “normal” and more patients return to our facilities, here are some tips to remember the next time a patient or visitor asks for advice.

  • Maintain safety instructions: It is our responsibility to be as helpful as possible when helping patients and visitors, but it is also our responsibility to keep them safe. To do this, it is important to adhere to safety guidelines within the hospital, including face masks and social distancing in areas with patients.
  • If possible, escort patients or visitors: While it may be easier to simply explain to a patient or visitor where they need to go, our instructions can leave them confused or frustrated. Escorting patients and visitors is the surefire way to make sure they get where they need to be.
  • The information desks are your friends: If you are unsure of where a patient or visitor should go, use the information desks. You can find them in the Fountain Entrance Hall (Elevator C, Level 1), the Pomerantz Family Pavilion Lobby, and the UI Stead Family Children’s Hospital.
    • You can also dial 101 from any landline to request directions (24 hours a day).
  • Offer transport assistance if needed: If the patient or visitor requires transportation assistance to reach the desired location, dial 102 for the wheelchair escort (Monday to Friday, 7 a.m. to 5 p.m.).
    • At level 2, dial 102 for a PATmobile ride (Monday to Friday, 7:30 am to 4:30 pm).

“Guestology” advice

Here are some more general tips to remember when walking the hallways:

  • Stay alert for people who need help
  • Use the stairs if possible to free the elevators
  • Don’t block the hallways
  • Pay attention to the conversations you have in the hallways and elevators
  • Look up and be aware of your surroundings when using your cell phone or headphones

Download a pdf of this cheat sheet.

Resources

These helpful resources are located near information desks and most entrances:

  • Find your way brochure / poster: detailed map with specific clinics, units and service locations
  • Welcome brochure: map and information on parking, amenities, activities, catering, accommodation, etc.
  • Rack cards: information on parking, food, mailboxes, activities, etc.
  • Online: directory from A to Z to uihc.org/az/a


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