Google’s Workspace suite is now available to everyone… and other new techniques for small businesses


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Here are five tech events that happened in the past week and how they’re affecting your business. Did you miss them?

1 – The Google workspace suite is now accessible to everyone.

Google announced last week that it was making big changes by deciding to open Workspace to anyone with a Google account. Previously, users had to have corporate access in order to use additional features like Sheets, Docs, Meet, Drive, to name a few. However, now all education, business and home users will have full access to Workspace. With the majority of features now free, Google will have a new paid tier called Google Workspace Individual, aimed at small business owners. (Source: Committed)

Why this is important for your business:

While Google has a (paid) version for small business owners, I think there are many homeowners, freelancers, and very small businesses that can be happy with the features provided in the free version. With these changes, it is important to review what is available to you.

2 – Yext adds new Zendesk integrations to strengthen customer support offerings.

AI Search, Yext, Inc. last week announced new integrations with Zendesk, Inc. to further strengthen customer support teams. (Source: Yext)

Why this is important for your business:

With the new integrations, companies that already use Zendesk’s customer support tools and Support Answers, which were rolled out in May, will be able to provide even better support to their customer service agents and customers looking for help. ” Self-service through new features such as Help Center Search, Agent Workspace Search, and Case Diversion, all of which give customers and agents more autonomy when ‘they are trying to solve a problem.

3 —Bank of America spends over $ 1 billion a year on cybersecurity.

According to Bank of America CEO Brian Moynihan, cybersecurity spending has reached over $ 1 billion annually. When Moynihan became CEO over 11 years ago, cybersecurity spending was between $ 300 million and $ 400 million per year. With major cyber attacks crippling both federal government organizations as well as businesses and private companies over the past year, governments and businesses have been forced to update and analyze their current defense defenses. cybersecurity. (Source: CNBC)

Why this is important for your business:

Frankly, I’m not even sure that’s enough. I recently performed a security review with my bank and was shocked at how vulnerable my business data is to fraud. I can promise you that most of your individual and business data is available on the “dark web” (and yes, that includes things like social security and employer ID numbers) and I can also make sure that spoofing phones to accept text messages is not difficult. I strongly suggest that you contact your bank and have a knowledgeable representative review your business security settings before someone digs into your funds. Let’s build on this $ 1 billion investment.

4 – SurveyMonkey is changing its name as it expands beyond surveys.

SurveyMonkey recently announced that it is changing its name to Momentive as the company grows to do more than just surveys. While online surveys are still a big part of what the business does, Momentive will now also be focusing on selling various business software. Momentive has continued to develop new services and software that go beyond the corporate surveys for which SurveyMonkey has become known, such as tools that will help analyze customer and employee feedback to turn them into management choices. ‘business exploitable and into newly developed products. (Source: Fortune)

Why this is important for your business:

Interesting to see if the enterprise software promised by the company will be competitive in an already crowded market with cloud-based CRM, project management, HR and collaboration applications. Still, I just wanted to be sure you weren’t surprised when this familiar monkey goes missing.

5 — Osome has raised $ 16 million to automate repetitive accounting tasks.

Osome, an AI-powered accounting platform, said last week that it had raised $ 16 million in funding and plans to use the funding to help grow internationally and create new products for integration. The Singapore-based company is primarily focused on providing online accounting services for small and medium-sized businesses, primarily in the area of ​​e-commerce. (Source: VentureBeat)

Why this is important for your business:

The accounting platform stores documents sent to them by companies, tags them, categorizes them and automatically creates the documents required for compliance while ensuring the traceability of processes and documents. It is potentially worth a visit, especially if you are in the ecommerce business.

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