Guests express frustration after dozens of car break-ins at Antioche hotel
NASHVILLE, Tenn. (WSMV) – Last weekend, dozens of guests at a hotel in Antioch woke up to find their car windows smashed, their belongings crooked and glass everywhere.
Guests at the Comfort Inn and Suites and Best Western Plus in Antioch, located in the 400 Collins Park Dr. area, saw numerous damaged cars after someone smashed car windows in each hotel parking lot .
Lauren Johnson, a preschool administrator from central Illinois, told News4 about her experience dealing with staff at the Comfort Inn after the incident.
“It wasn’t until someone said free breakfast that we should all have free dinner because of all the car break-ins.” That’s when my husband and I came out to survey the damage,” Johnson said.
Johnson and his family drove their new car from their home in Illinois, intending to drive to their destination in Orlando, Florida. They had only planned to stay one night at the Comfort Inn in Antioch after a long day on the road.
“I called Comfort Inn and Suites corporate headquarters, and they can’t reach the hotel manager, I called Expedia, but they can’t reach the hotel manager,” Johnson said. in a post on Facebook. “Eventually head office offered me 32,000 bonus points if I was approved for their credit card and spent $1,000 after approval. To me, this is complete and utter neglect.
Johnson then received 4,000 points from the hotel in lieu of a refund. However, she said it was worth about half of a free room and she would have to stay at the hotel twice more to qualify for a free room.
Metro Nashville police tell News4 that only one car had something stolen from the parking lot of the Comfort Inn, while the other cars suffered thousands of dollars in damage and no property was Fly.
Johnson said Comfort Inn and Suites corporate headquarters said it refused to pay for the damage to the car and rental car.
Asked about the incident for the second time, Comfort Inn and Suites offered News4 no comment.
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