Patient Bill of Rights | Baptist Health South Florida
Baptist Health believes it is important that you take an active part in your health care. That is why we have provided you with this list of patient rights and responsibilities. By familiarizing yourself with these points, you can better participate in your care and act as an essential part of the care team. If you have any questions or concerns regarding your rights and responsibilities, please contact us.
If there is an issue regarding patient care and safety at one of our facilities, the Joint Commission requests that you first contact the appropriate Baptist Health representative (see contact details).
If you believe the issues have not been resolved, please notify the Joint Commission in writing to the Office of Patient Safety and Quality, Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181. At www.jointcommission .org, using the “Report a Patient Safety Event” in the “Action Center” on the website home page.
As a patient, you have the right to:
- be treated with courtesy and respect for your cultural, psychosocial, spiritual and personal values, beliefs and preferences, as well as with an appreciation for individual dignity and the protection of privacy and confidentiality of information under the law ;
- prompt and reasonable response to questions and requests;
- know who provides medical services and who is responsible for your care;
- know the patient support services available, including access to a telephone for private telephone conversations, interpreters, translators and resources for people with disabilities;
- impartial access to medical treatment or accommodation regardless of age, race, ethnicity, religion, culture, language, physical or mental disability, socio-economic status , sex, sexual orientation and gender identity or expression or sources of payment;
- treatment for any emergency medical condition that will worsen as a result of not being treated;
- know what rules and regulations apply to your driving;
- receive information regarding the diagnosis, prognosis, treatment plan, benefits, risks and alternatives;
- involve your family in decision making with the permission of you or your surrogate mother;
- Appropriate assessment and management of your pain, and participation in decisions about pain management;
- be free from any constraint unless this is necessary for your safety or to avoid injuring other people;
- initiate or modify an advance health care directive;
- participate in decisions about your end-of-life care by paying competent attention to your physical, psychosocial, spiritual and cultural needs;
- refuse any treatment, unless otherwise provided by law;
- find out whether the medical treatment is intended for a clinical trial and give your informed consent or refusal to participate in an experimental research;
- receive, upon request, information and advice on the availability of known financial resources for your care;
- find out, on request, before treatment, whether the health care provider or facility accepts Medicare allocation rate if you are eligible for Medicare;
- receive, on request, a copy of a reasonably clear and understandable itemized invoice and have the charges explained to him;
- access to the ethics committee and the opportunity to participate in the process of resolving ethical issues. Contact the ethics committee through the hospital operator by dialing “0”;
- expect reasonable safety as hospital practices and the environment permit;
- consult a specialist, at your request and at your expense;
- receive a full explanation of the necessity or alternative of a transfer (the transfer must be acceptable to the other institution);
- be informed by your health care provider of ongoing health care needs after your discharge;
- express a complaint or grievance regarding the safety, quality of care, or any violation of your rights, as set out in Florida law, through that Baptist health facility’s grievance procedure, to the agency appropriate state authorization or the Joint Commission.
information about accessing protective services if you believe you are in physical danger, or have been mistreated, neglected or exploited by anyone, including family members, visitors, other patients, staff, students or volunteers. Contact the social worker through the hospital operator by dialing “0”; receive, on request, before treatment, a reasonable estimate of the cost of medical care;
Contact the hospital patient experience office and / or the nursing supervisor through the hospital operator by dialing “0”. Write or call the Agency for Health Care Administration, Consumer Assistance Unit, 2727 Mahan Drive, Tallahassee, FL 32308. Phone: 888-419-3456.
Baptist Health is committed to addressing your concerns about patient care and safety and requests that you contact the hospital’s Patient Experience office and / or the Nursing Supervisor through the hospital operator by dialing “0”.
Write or call the Agency for Health Care Administration, Consumer Assistance Unit, 2727 Mahan Drive, Tallahassee, FL 32308. Call 888-419-3456.
The Joint Commission, the accreditation agency for hospitals and ambulatory care centers Baptist Health, can be contacted by filing a complaint online at JointCommission.org or by writing to the Joint Commission, Office of Quality and Safety Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181. At www.jointcommission.org, using the “Report a Patient Safety Event” link in the “Action Center” on the page of home of the website.
Responsibilities of patients
As a patient, you are responsible for:
- provide accurate and complete information on current physical problems, past illnesses, hospitalizations, medications and other matters relating to your health;
- report unexpected changes in your condition to your doctors and nurses;
- report your pain and work with staff to manage your pain;
- ask questions if you do not understand your treatment or what is expected of you
- follow the treatment plan recommended by hospital staff and / or doctors;
- your actions if you refuse treatment or do not follow the healthcare professional’s instructions;
- careful consideration of your wishes regarding end-of-life care and to communicate those wishes through advance directives;
- provide accurate insurance and payment information to hospital and physicians at the time of registration or service;
- comply with hospital rules and regulations affecting the care and conduct of patients;
- ensure that the financial obligations of your health care are met as quickly as possible; pay attention to the rights of other patients and hospital staff and help control noise and the number of visitors;
- be respectful of the property of others and of the hospital;
- keep appointments and, if this is not possible for any reason, notify your health care provider or doctor’s office;
- protect your belongings (valuables must be returned home or to the security office).
- Florida Status
- Joint accreditation commission for healthcare establishments
If you have any questions or concerns about your rights and responsibilities, please call the Patient Experience Office at one of the numbers below, or after hours, dial “0” and ask for the supervising nurse.
Baptist Children’s Hospital: 786-596-6527
Baptist Hospital: 786-596-6527
Baptist outpatient services: 786-596-3750
Doctors Hospital: 786-308-3193
Homestead Hospital: 786-243-8057
Marine Hospital: 305-434-3646
South Miami Hospital: 786-662-5046.
West Kendall Baptist Hospital: 786-467-2107.
Children’s Bill of Rights
At Baptist Health, we believe that children have a right to high quality, compassionate medical care that respects their privacy and dignity. We also understand that families play a vital role in a child’s recovery from illness or injury. We know that good communication with children and their loved ones gives them the information they need to make good decisions that help them feel more comfortable. This is all part of the optimal care of the children and families who depend on us.
Through the eyes of a child:
- Call me by my name and introduce yourself.
- Get to know me and my family. Our needs are different from those of your other patients.
- Understand that it doesn’t matter if I cry or express my sadness, anger, loneliness or pain.
- Explain what is wrong with me and what will happen to me … so that I understand.
- Reassure my parents that at Baptist Children’s Hospital I will be cared for by nurses, doctors and other health professionals who are experienced in caring for children.
- Listen when I have something to say. Answer my questions and be honest with me.
- Remember that I love to play and learn, and try to give me the opportunity to do both.
- Involve me and my family in my care and give me choices when you can.